Terms of service

Terms of Service

Welcome to The Plush Concierge. By using our website or placing an order, you agree to these Terms of Service. In these terms, “we,” “us,” and “our” refer to The Plush Concierge.

Website use and accounts

You must be legally able to enter into a purchase agreement, or use our website under the supervision of a parent or guardian. You agree to provide accurate account, billing, and shipping information and to keep your account credentials secure. You may not use our website for unlawful purposes, infringe others’ rights, introduce malicious software, or interfere with the website’s operation.

Products

We strive to describe and display our products accurately. Colors and appearance may vary depending on your screen. Products are subject to availability, and we may update descriptions, limit quantities, or discontinue products.

Orders and payment

Placing an order is an offer to purchase. Orders are subject to acceptance and payment processing. Please review your selections and shipping address carefully before ordering. If we cannot fulfill an order or cancel it, we will notify you and refund payments for the canceled items. We may correct pricing or description errors and contact you regarding affected orders.

Prices and shipping charges

Prices may change for future purchases. Applicable shipping charges and taxes are displayed at checkout. Customers are responsible for any applicable customs duties, import taxes, and customs clearance fees, unless these charges are expressly included and collected at checkout. We accurately declare shipments as merchandise at their purchase value. We will not mark purchases as gifts or understate their value to avoid or reduce customs duties or taxes.

All sales are final

All sales are final. We do not accept returns or provide refunds, except where required by applicable law. This policy does not limit any statutory rights or remedies that cannot legally be excluded, including rights relating to defective or incorrectly supplied goods.

Shipping and delivery

Delivery timeframes are estimates and may be affected by carrier delays, customs processing, or circumstances outside our control. For shipping to countries other than the United States or United Kingdom, please contact The Plush Concierge directly before placing your order. We will confirm availability and provide a shipping quote. Please review our Shipping Policy for additional information.

Intellectual property

Website text, images, logos, designs, and other content belong to their respective owners. You may use our website for personal shopping purposes, but may not reproduce or commercially exploit its content without permission or other lawful authorization.

Third-party services and links

Our website may include third-party tools or links. These services are governed by their providers’ terms and privacy policies. We do not control third-party websites or their content.

Relationship with Shopify

The Plush Concierge is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with The Plush Concierge. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and The Plush Concierge, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with The Plush Concierge.

Privacy

Our handling of personal information is described in our Privacy Policy. Because our store is hosted by Shopify, certain information may also be processed under Shopify’s Privacy Policy.

Reviews and feedback

You must have the right to submit any reviews or feedback you provide. Submissions must not violate others’ rights or contain unlawful content. By submitting feedback, you permit us to use and display it in connection with our business, subject to applicable law and our Privacy Policy.

Disclaimers and liability

To the extent permitted by applicable law, the website is provided “as is” and “as available,” without a guarantee of uninterrupted or error-free operation. To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the website. Nothing in these terms excludes or limits liability, warranties, or consumer rights that cannot legally be excluded or limited.

Severability and changes

If a provision of these terms is unenforceable, the remaining provisions continue to apply. We may update these terms for future use and purchases by posting a revised version on our website. Changes do not remove rights arising from purchases already made.