Shipping policy

IMPORTANT SHIPPING NOTICE – INTERNATIONALLY SOURCED ITEMS

Please read carefully before placing your order.

At The Plush Concierge, we specialize in sourcing exclusive, limited-edition, and hard-to-find items from retailers around the world.

International Shipping Timeframes

All internationally sourced items require an estimated 2–3 weeks for processing, international shipment, customs clearance, and arrival in the United States. This timeframe begins once the item has been successfully secured in its country of origin.

The 2–3 week timeframe DOES NOT include final domestic shipping to the customer. Once your item arrives in the United States, please allow additional transit time for delivery from our U.S. location to your shipping address.

We strive to process and dispatch all incoming international orders within 24 hours of receiving them.

International Shipping & Customs Disclaimer

The Plush Concierge is not responsible for delays caused by international shipping carriers, customs inspections or holds, customs clearance procedures, weather conditions, transportation disruptions, or other circumstances beyond our control.

International shipping timelines are estimates and cannot be guaranteed. Delays may occur without advance notice.

Shipping Outside the United States & United Kingdom

For shipping to countries other than the United States or United Kingdom, please contact The Plush Concierge directly before placing your order. We’ll confirm availability and provide a shipping quote.

International shipping rates vary based on destination, package size, weight, and applicable carrier fees. Any additional customs duties, import taxes, or fees imposed by the destination country are the responsibility of the customer unless otherwise agreed upon in writing.

Domestic Order Processing & Shipping

The Plush Concierge is a small, family-run business, and we work full-time jobs in addition to managing our shop. Please allow up to 3 business days for in-stock domestic orders to be processed and shipped. While we always strive to ship orders as quickly as possible, same-day or next-day shipping is not guaranteed. Once your order has shipped, you will automatically receive an email confirmation with tracking information. Please note that processing times do not include carrier transit times, weekends, or holidays. We appreciate your patience, understanding, and support of our small business!

Customer Acknowledgment

By placing an order for an internationally sourced item, you acknowledge and agree to these shipping timelines and understand that international transit and customs delays are outside the control of The Plush Concierge.

We appreciate your patience and understanding as we work to bring exclusive finds from around the world directly to your doorstep!