Please read and understand the following information before making a special-order purchase with The Plush Concierge.
Ordering and payment
The Plush Concierge does not purchase special-order items for customers until the items have been ordered and paid for. Once payment has been received, the items will be purchased through The Plush Concierge's shoppers.
International shipping to the United States
If your items are being shipped from the UK, Germany, or another foreign country, please allow 2 to 3 weeks for shipping to the United States.
Shipping to you
Once The Plush Concierge receives your items in the United States, they will be shipped to their new owners within 24 to 48 hours of receipt.
Customs delays
The Plush Concierge has absolutely no control over customs or any holds imposed by customs. Customs holds may delay the arrival of your items beyond the estimated shipping time.
Please read before purchasing
This information needs to be thoroughly understood before making any purchases. By making a special-order purchase with The Plush Concierge, you acknowledge that you have read and understood this policy.